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Terms of Use

Introduction

Welcome to ELATE CRM, a cloud-based CRM solution offered by PENIEL TECHNOLOGY LLC. By accessing and using our CRM, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please refrain from using our CRM.

Terms of Service

These Terms of Service (the “Agreement”) are an agreement between Peniel Technology LLC (“Penieltech” or “us” or “our”) and the entity you (“User” or “you” or “your”) represent. This Agreement sets forth the general terms and conditions of your use of the products and services made available by Penieltech and elatecrm.com (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.

Additional Policies and Agreements

Use of the Application &/ Services is also governed by the following policies in Accessibility Statement Policy, Customer Satisfaction Guarantee Policy, Privacy Policy and policies that are amended and included time to time based on government laws and regulations, which are incorporated by reference. By using the Services, you also agree to the terms of the following policies.

Acceptable Use Policy

Additional terms may also be applied to certain services and are incorporated by reference herein as applicable. For example, if you have registered a Company with us, then the Company’ Registration Agreement will also be applicable to you and would be incorporated herein.

Account Eligibility & Acceptance

By registering for or using the Services, you represent and warrant that:

  • You must be of legal age to enter into binding agreement in order accept the agreement. These Services are intended solely for Users who are of legal age as per the law of land. Any registration, use of or access to the Services, by anyone under the legal age is unauthorized and doing so is a violation of terms and conditions of this Agreement.
  • In case you use the Services on behalf of another party, you agree that you are authorized to bind such other party to this Agreement and to act on the behalf of such other party with respect to any action you take relating to the Services. If you disagree to the Terms of the Agreement(s), do not use the corresponding Services.
  • It is your responsibility to provide accurate, current, and complete information on the registration forms, including an email address that is different from the domain you are signing up under. If there is any abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account including any domain accounts is always accurate, correct and complete. Penieltech is not responsible for any lapse in the Services, including – but without limitation, any lapsed registrations due to outdated contact information relating to the Services. If you need to verify or change your contact information, you may update it in your client area or contact Penieltech to update your contact information. Bearing in mind that, providing false contact information of any kind may result in termination of your account.
  • You agree to be fully responsible for any use of your account and for any actions taken through using your account. It is your responsibility to maintain the confidentiality of your password and any other information related to the security of your account.

1. Subscription Plans

  1. Subscription Plans: ELATE CRM offers different subscription plans, including Standard, Pro, Premium and Enterprise tiers, each with varying features and capabilities. Details of each plan can be found on our website.
  2. Payment: Subscribers must pay the specified subscription fee in advance according to the chosen plan. Payment can be made through our secure third-party payment gateway stripe.
  3. Automatic Renewal: Subscriptions are automatically renewed at the end of each billing cycle unless canceled by the subscriber. To cancel a subscription, users must follow the cancellation process outlined in our website www.elatecrm.com.
  4. Suspension of Account for Non-Payment: Your Account will be locked at our discretion if fees are due in respect of mention period in invoice for which Service has been enjoyed, however caused. If your Account is placed in suspension, it will remain functional, but your application will be suspended and stop being available, and you will be denied access until we have received payment of Fees due. Suspended Accounts will be deleted from our systems after 30 days have elapsed from suspension of an Account.
  5. Fraud: It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transference, electronic checks, or any other payment method. Penieltech may report any such misuse or fraudulent use, as determined in Penieltech’ sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.
  6. Invoice Disputes: You have fourteen (14) days to dispute any charge or payment processed by Penieltech. If you have any questions concerning a charge on your account, please reach out to our accounts department for assistance or on email accounts@penieltech.com.
  7. Uptime Guarantee: Penieltech Services guarantee an uptime of 99%, with the exception of planned maintenance. If there is a physical downtime that falls below the 99% uptime guarantee, you have the possibility of contacting Penieltech and share the proof and accordingly we will be forwarding the matter with a ticket to our IT team depending on the provided justification. Please note that third-party monitoring service reports cannot be used as justification due to various factors, such as the monitor's network capacity and transit availability.

The server's uptime is defined as the reported uptime from the operating system, which may differ from the uptime reported by other individual services. Please send an email to cs@penieltech.com to create a support ticket. This request should include justification and must be submitted within fifteen (15) days of the month for which you are seeking clarification.

2. User Accounts

  1. Account Creation: To access ELATE CRM, users must create an account with accurate and up-to-date information.
  2. Account Security: Users are responsible for maintaining the confidentiality of their account credentials and are liable for any activity that occurs under their account.
  3. Prohibited Activities: Users must not share account credentials, engage in unauthorized access, or misuse the CRM in any way.

3. Cancellation and Refunds

  1. Cancellation: Subscribers may cancel their subscription at any time through the CRM's account settings. You are responsible for properly cancelling your Account by notifying us via links contained with the account management section of the Website. We shall not act upon telephone or requests to close by email. We reserve the right to not cancel any Account until we are satisfied that the request is genuine and issued by an authorized source. Upon cancellation, your Account’ subscription plan shall be suspended from the system by the end of current plan cycle and you shall not be charged again. Please note any requested account have unpaid amount must be clear before cancel the service and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation.

Intellectual Property

  1. Ownership: PENIEL TECHNOLOGY LLC retains all intellectual property rights to ELATE CRM, including trademarks, logos, and copyrighted materials.
  2. License: Subscribers are granted a non-exclusive, non-transferable license to use ELATE CRM solely for their business purposes.

Data Privacy

  1. Data Collection: ELATE CRM gathers various information through the service and process user data as outlined in our Privacy Policy under ‘The Information We Gather through the Service’ & “How We Use the Information We Collect” sections.
  2. Data Security: While we implement reasonable measures to safeguard user data, it is imperative for users to take responsibility for the security of their own data. For additional information, please refer to the 'Data Security' sections in our Privacy Policy."

Limitation of Liability

  1. Use at Own Risk: Users use ELATE CRM at their own risk, and PENIEL TECHNOLOGY LLC is not liable for any loss or damage resulting from the misuse of our CRM.

Modifications

  1. Changes: PENIEL TECHNOLOGY LLC reserves the right to modify, suspend, or discontinue ELATE CRM or any part thereof, at any time without notice.

Governing Law

  1. Jurisdiction: These Terms & Conditions shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates without regard to its conflicts of law principles.

By using ELATE CRM, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you have any questions or concerns, please contact our customer support.

PENIEL TECHNOLOGY LLC
Suite 205, Level 2,
National Bank of UAQ Building,
Dubai, United Arab Emirates